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Highlights of the 2017-2018 Annual ReportHere are the key highlights of the Taxpayers’ Ombudsman’s 2017-2018 Annual Report: - New complaints received: 1,922 (up 29% from previous fiscal year)- Issues closed: 2,255 (Up 40% from previous fiscal year)- Two systematic examinations were completed. The Ombudsman recommended the CRA improve its efforts to ensure the timeliness of its response for the Taxpayer Relief Program and that all persons in shelters receive their benefits. According to this report, the most common areas of complaints are: - Delays in processing individual income tax returns;- Lack of clarity in the information received from the CRA regarding...
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Last week, the Office of the Taxpayers’ Ombudsman published its 2017-2018 Annual Report detailing its progress in improving CRA’s services and dealing with taxpayers’ service-related complaints and systematic issues. Background Information:The mandate of the Taxpayers’ Ombudsman is to assist, advise and inform the Minister of National Revenue about any matter relating to services provided to a taxpayer by the Canada Revenue Agency. It is important to know that the Ombudsman operates at arm’s length from the CRA and therefore, acts independently and objectively in examining services issues. However, there are some limitations as to the Ombudsman’s mandate. The Ombudsman’s mandate does...
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The CRA recently released highlights from their Corporate Planning with their commitments to Canadians in respect to tax services. 1. CRA commits to providing timely and accurate information through written correspondence or their telephone services. • By May 2019, the CRA’s goal is to complete improvements to the design, style, clarity and tone of 95% of their written correspondence to Canadians. 2. CRA commits to making it easy to comply with tax obligations. • By December 2018, the CRA plans to allow taxpayers who use GST/HST Internet File Transfer software to register for online mail. • By May 2019, the CRA...
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After you have authorized your representative and the CRA has processed your request, it is still your responsibility, as a taxpayer, to:- Monitor and understand the transactions your representative completes on your behalf. Be aware of all the transactions your representative made and will make. Most importantly, make sure you are always aligned with your representative on what the expected end results of these transactions will be. - Make sure the information about your representatives is up-to-date with CRA. - Cancel the authorization for any representatives you don’t need anymore. - If you think your representative is not acting in your...
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