On our last blog, we did an overview of the latest report on CRA’s call centres by the Office of the Auditor General. According to the report, we, the taxpayers, are not getting timely access and accurate information from the call centre agents. Here are more details. On Access and Timelines: The report says that taxpayers have limited access to the CRA’s call centre services, including both automated self-service and call centre agents. The report found out that the CRA blocked more than half of the calls it received (about 29 million out of 53.5 million!) because it could not handle...
Continue reading
Rate this blog entry:
0
Last November 21st, The Office of the Auditor General released its report with regards to whether the Canada Revenue Agency’s call centres provided taxpayers with timely access to accurate information.  As many of us know, the CRA’s online services and telephone call centres are the primary ways for the public to obtain tax information.  And for those who do not have access to the internet, the call centre agents are the main source of information.   At the time of the audit, the CRA operated nine call centres across the country.  Here’s what they found out:  The Auditor General states that the...
Continue reading
Rate this blog entry:
0
How much revenue exactly slips through the CRA’s hands because of tax avoidance and tax evasion? According to the CBC article, “CRA not tracking billions in potential taxes lost each year,” nobody really knows as CRA does not release any of its data on the matter. Unlike other countries such as the US that has been publicly reporting its tax gap for 50 years, Canada does not disclose or even track its tax gap. Tax gap is the term used to describe the difference between the government’s potential tax revenue and the actual taxes collected. According to OECD, the US has...
Continue reading
Rate this blog entry:
0
Last week, the Finance Minister launched the Government of Canada’s consultations for Budget 2018. Canadians are invited to provide ideas and suggestions as the Government make their budget decisions on important issues and concerns. With this announcement, the Federal Government launched the website, www.budget.gc.ca/pbc18, to make it easy for Canadians to give their input. In the website, visitors can take four surveys on the following: 1. Progress for the Middle Class – the Government aims to strengthen and grow the middle class by creating jobs, improving lives, strengthening communities and growing the economy. 2. Economy of Tomorrow – there are many...
Continue reading
Rate this blog entry:
0
Subscribe

If you have a question about one of our products or services, please do not hesitate to contact us!
Please Enter Your Name
Please Enter A Valid Email
Please Enter Your Phone Number
Please select your preferred method of contact.
Refresh Please letters shown!

KD Professional Services
Monday-Friday 9am- 5pm
102, 221 18th Street SE
Calgary, AB, T2E 6J5

403-219-0602
403-219-0603

Read our Tweets