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In another twist in the ongoing disability tax credit scenario, Diabetes research and advocacy groups claim to have obtained an internal CRA memo essentially ordering CRA agents to deny the Disability Tax Credit to diabetics. According to the Diabetes Canada and Juvenile Diabetes Research Foundation, they obtained an internal CRA memo dated May 2, 2017 that says, “Unless there are exceptional circumstances, adults with diabetes can generally manage their daily insulin therapy without taking 14 hours per week.” With this statement, Diabetes Canada says CRA will most likely deny the disability tax credit to most adults with Type 1 diabetes even...
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On our blog,  Reported Clawbacks on the Disability Tax Credit, we talked about reports that some sufferers of mental health disabilities have been denied access to the disability tax credit by the CRA after having received the tax credit for years.     In an apparent response to these reports, the CRA has announced that they are reinstating the Disability Advisory Committee.  The Committee was originally formed in 20014 and disbanded in 2006.     The reinstatement of the Disability Advisory Committee is one of the steps taken to enhance the accessibility of the CRA’s services to persons with disabilities.  The Committee’s core...
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On our last blog, we did an overview of the latest report on CRA’s call centres by the Office of the Auditor General. According to the report, we, the taxpayers, are not getting timely access and accurate information from the call centre agents. Here are more details. On Access and Timelines: The report says that taxpayers have limited access to the CRA’s call centre services, including both automated self-service and call centre agents. The report found out that the CRA blocked more than half of the calls it received (about 29 million out of 53.5 million!) because it could not handle...
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Last November 21st, The Office of the Auditor General released its report with regards to whether the Canada Revenue Agency’s call centres provided taxpayers with timely access to accurate information.  As many of us know, the CRA’s online services and telephone call centres are the primary ways for the public to obtain tax information.  And for those who do not have access to the internet, the call centre agents are the main source of information.   At the time of the audit, the CRA operated nine call centres across the country.  Here’s what they found out:  The Auditor General states that the...
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